Policies
Return/Refund Policy
All sales are final. We do not offer any refunds.
Contact us at hello@superfanverse.com if you have questions about transactions/refunds along with the transaction details – date of purchase, dollar amount, creator you purchased from along with the reason for refund.
All refunds are at our at our sole discretion, based on the reason provided. To be eligible for a refund, please contact us within 10 days from the day the card was charged. We will respond via email of our decision on the refund. Once a refund is issued, it can take up to 5-7 business days to process.
Platform fee Policy
SuperFanVerse may modify its Platform fee structure at any time and in its sole discretion. An advance notice will be sent to you before the changes are made.
Changes to Platform fee structure will become effective following your receipt of notice of the change. If you do not agree to the fee change, you must terminate your account. Your continued use of the Services after the Platform fee structure change becomes effective constitutes your consent to the new Platform fee structure terms.
Platform Referral Fee Policy
SuperFanVerse may modify its Platform Referral fee structure at any time and in its sole discretion. This change is published on our website Superfanverse.com. Your continued use of the Services after the Referral fee structure change becomes effective constitutes your consent to the new Platform Referral Fee terms.
Creator account blocking
We have the right to block the creator accounts immediately if we determine they have violated our terms of service, guidelines, privacy policy, or their account has been subjected to fraudulent charges/disputes or for any other reason (including inactivity of 60 days or more).
In case the creator account is blocked, we may at our sole discretion, issue refunds and block access to their funds for 90 days to handle disputes and chargebacks if any. After 90 days, we will release the remaining balance to the creator. The creator will be banned from the platform and will not be able to access the platform.
User account blocking
We have the right to block the user accounts if we determine they have violated our terms of service, guidelines, privacy policy, or indulging in fraudulent charges/disputes or for any other reason.
In case the user account is blocked, the user will lose access to all content purchased or subscribed immediately and will not be offered any refunds. The user will be banned from the platform and will not be able to access the platform.
Prices
All creators set there own subscription prices. There are subscriptions available as low as $10. All subscriptions are charged on a monthly basis. If you want to cancel a subscription you need to do so before the expiry date of your running subscription.
Cancellation Policy
All subscriptions will be renewed automatically every month. If you wish to cancel the subscription, you must cancel it before the monthly renewal date.
Data ownership
All data on the platform is controlled solely by SuperFanVerse and will be shared as and when needed with the Creators.
Creators on the platform own the data of their audience. Should creators ever leave SuperFanVerse, their data goes with them if they choose to and we will delete that data. SuperFanVerse will not email or DM their audience to subscribe to another creator on platform.
The only time it will be different is when that user already subscribed to other creators. SuperFanVerse will provide the creators their user data in line with regulatory rules that SuperFanVerse needs to abide by.
Third Party payout services for Creators
You expressly authorize SuperFanVerse’s service provider, to originate credit transfers to your financial institution account.
You authorizeSuperFanVerse, to collect and share with its service provider your personal information including full name, email address and financial information, and you are responsible for the accuracy and completeness of that data.
Inactivity & Removal of Creator accounts
Inactivity: We expect creators to post a minimum amount of content weekly. A successful channel is successful because of frequent and consistent posting. Subscribers of creators on SuperFanVerse expect something in exchange for their monthly subscription, whether it’s paid or free subscription. Creators with lack of activity or no activity at all creates a level of uncertainty and distrust with the creator they follow. What’s the point of subscribing if they aren’t receiving content or creator engagement? There isn’t any. So we want all creators utilizing Superfanverse to be here for the right reasons and a big part of that involves consistent posting and engagement with their subscribers. Those creators not active will be removed. Removals are final. We reserve the right to remove any channel with low to no creator activity or engagement. The platform will maintain a base of creators that take the responsibility of managing a subscription community very seriously.
EXCEPTIONS For pregnant creators we offer the ability to ‘Pause’ their subscriptions and therefore their channel. We allow the creator to determine the length of their pause and want to be flexible here since motherhood is so hard and it makes a lot of sense for expectant mothers and new mothers to pull back from the stress and angst of maintaining a consistent posting schedule. So if you’re pregnant and would like to ‘Pause’ your channel please reach out to your Superfanverse representative or email us at hello@Superfanverse.com and include your channel name.
Removal due to Inactivity Creators removed at management’s discretion due to lack of or no activity will be notified via email of the action to be taken. An email will also be sent to active subscribers notifying them when their subscription will end.
Money Remaining Any monies remaining in the account of a creator will be sent to the creator’s method of accepting payment. That will be initiated after one week of the ending of the subscriptions. Please reach out to hello@Superfanverse.com if you have any questions.
Creator relationship and end of the year tax forms
Creators are considered freelancers or independent contractors.
We request creators to provide their W-9 (or W-8BEN or W-8BEN-E) information and this information is collected using tour third party vendor tax1099.com. 1099-K forms are issued out to the creators who made $600 or more in January for earnings of the prior year.
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