Welcome to Superfanverse! By using our platform to subscribe to creators, you agree to the following terms and conditions governing payments and subscriptions. Please read them carefully.
General Payment Terms
– Payment Methods: Superfanverse accepts multiple payment methods, including credit/debit cards and other regional payment options. All transactions are processed securely via our third-party payment processors.
– Currency: All payments are processed in US$ and any conversion fees from your bank or card provider are your responsibility.
– Transaction Fees: While Superfanverse does not charge fees for payment processing, your bank or payment provider may impose additional charges. These are outside of our control.
Subscription Creation
– Subscription Setup: By subscribing to a creator’s content, you agree to an automatic recurring payment plan. Upon subscribing, the subscription amount will be deducted from your selected payment method.
– Explicit Consent: When creating a subscription, you must provide explicit consent by checking the box that confirms you understand and accept these terms, including the recurring nature of the payment.
– Subscription Plans: Subscription fees and billing cycles vary depending on the creator’s content offering. Please review the details carefully before confirming your subscription.
Recurring Billing and Renewals
– Automatic Renewals: Subscriptions renew automatically at the end of each billing cycle (monthly,3-monthl, 6-monthly or annually), using the payment method you provided during the initial subscription setup.
– Renewal Notification: You will receive an email notification 3 days before your subscription is renewed, with details of the upcoming charge. This ensures you are informed and have time to manage or cancel your subscription.
– Payment Failure: If a payment method fails during the renewal process, you will be notified and asked to provide a new payment method. If no valid payment method is provided within 2 days, your subscription will be automatically canceled.
Cancellation and Refund Policy
– Cancellation: You may cancel your subscription at any time by navigating to the account settings page. The cancellation will take effect at the end of the current billing cycle, and you will not be charged for the next period.
– Refunds: Due to the digital nature of our content, all payments are non-refundable. Upon cancellation, you will continue to have access to the content until the end of your current billing period, but no refunds will be issued for any unused portion of your subscription. However, if you feel you do qualify for a refund please request a review in the payments section of your dashboard.
Changes to Subscription Plans
– Price Changes: Superfanverse or the creators may update subscription prices at their discretion. Your continued subscription after the price change constitutes acceptance of the updated fee.
By using Superfanverse and subscribing to a creator’s content, you acknowledge that you have read, understood, and agreed to these terms. If you have any questions or concerns about payments or subscriptions, please contact our support team.